Returns

We hope you are happy with your purchase, however in the event you are not, we offer quick & simple returns!

If you wish to return your item, you may return unused goods, along with all original packaging and any labels within 30 days of receipt for a refund or exchange.

If you are looking to exchange your order for another item your return will be free of charge.

We want to make returning your goods as easy as possible, that's why you can arrange a return via DPD or Royal Mail.

Our DPD or Royal Mail services are available at a cost of £4.00, this price will be deducted from the refund total. Please note, this only applies to refunds. Exchanges or faulty goods can be returned FREE of charge.

The DPD UK Drop Off Service & Royal Mail Returns Service carries a starting insurance cover of £50 per parcel. If the value of your returned item(s) is greater, the selected returns services will be used at the risk of the sender.

 

Return Exclusions

The following goods may not be returned for refund.
• Packs of socks that have been split.
• Any socks that have been worn.

Independently returned items:
Please send to the below address:

Golf Shoes
Unit 6
Millbrook Business Park
Mill Lane
Rainford
WA11 8LZ

We recommend that you use a reputable courier Parcel Force (Post Office) for larger items and Royal Mail Special/Recorded Delivery for smaller items.

Please ensure your item(s) is sent using a tracked service, we cannot accept responsibility for the returned goods until a member of our staff has signed for receipt of the goods.

Please retain any proof of posting, receipt or tracking number for any item returned as we cannot accept responsibility until a member of our staff has signed for receipt of the goods.

Faulty Goods

All goods come with a 12 month guarantee backed by the manufacturer. If an item is delivered faulty or becomes faulty through normal use then the following action needs to be taken:

For orders received under 30 days, we will offer a full refund or exchange the faulty item.

For orders received over 30 days, but less than 12 months old please contact a member of our team on 01744 520198 / hello@golfshoes.co.uk

In some cases where the manufacturer feels there is no manufacturing fault, they may offer to repair the faulty item at your cost, if you accept the offer you will be required to pay for the repair before we instruct the manufacturer to proceed.

Warranty Information

Under consumer laws in the UK, consumers are entitled to a free of charge repair & depending on the circumstances may be entitled to a replacement, discount or refund, of defective goods or goods which do not conform with the contract of sale. These rights are in-line with manufacturer guarantees and vary between products beginning from the date of delivery of the original goods. Additionally, issuing a replacement is something that occurs under the original agreement. It does not mean that you receive a new warranty. Therefore, it is important to be aware that your original warranty will expire on the original purchase.