Returns
We hope you are happy with your purchase, however in the event you are not, we offer quick & simple returns!
In the event that you are not satisfied with a purchase from golfshoes.co.uk, you may return unused goods, along with all original packaging and any labels within 30 days of receipt for a full refund.
If you are looking to exchange your order for another item your return will be free of charge. If you are looking to return your item courier charges (£4 for Royal Mail) will be deducted from the refund total.
Returning via Post
We want to make returning your goods as easy as possible, that's why you can arrange a return via Royal Mail.
Royal Mail Returns:
Click here to arrange a Royal Mail Return and generate your unique returns label
If you are looking to exchange your order please select "Looking to Exchange" when arranging your return, once your parcel lands back with us one of our returns team will be in touch to discuss your options.
Please note you will need your order number & email address.
Return Information
In the event that you are not satisfied with a purchase from golfshoes.co.uk, you may return unused goods, along with all original packaging and any labels within 30 days of receipt for a full refund.
If you are looking to exchange your order for another item your return will be free of charge. If you are looking to return your item courier charges (£4 for Royal Mail) will be deducted from the refund total.
We apologise if we have sent you any item(s) in error this does not happen often, please contact a member of our team on 01744 520198 / hello@golfshoes.co.uk
Any free goods that came with the item you are returning for a refund should be returned if unused and in original packaging. If the free gift has been used then it should be kept and the value of the free gift will be taken off the balance that will be given back to you.
Return Exclusions
The following goods may not be returned for refund.
• Packs of socks that have been split.
• Any socks that have been worn.
Please Note: We cannot accept returns for second hand items unless they were delivered faulty.
Independently returned items:
Please send to the below address:
Clarkes Golf
Unit 6
Millbrook Business Park
Mill Lane
Rainford
WA11 8LZ
We recommend that you use a reputable courier Parcel Force (Post Office) for larger items and Royal Mail Special/Recorded Delivery for smaller items.
Please ensure your item(s) is sent using a tracked service, we cannot accept responsibility for the returned goods until a member of our staff has signed for receipt of the goods.
Please retain any proof of posting, receipt or tracking number for any item returned as we cannot accept responsibility until a member of our staff has signed for receipt of the goods.
Faulty Goods
All goods come with a 12 month guarantee backed by the manufacturer. If an item is delivered faulty or becomes faulty through normal use then the following action needs to be taken:
For orders received under 30 days, we will offer a full refund or exchange the faulty item.
For orders received over 30 days, but less than 12 months old please contact a member of our team on 01744 520198 / hello@golfshoes.co.uk
In some cases where the manufacturer feels there is no manufacturing fault, they may offer to repair the faulty item at your cost, if you accept the offer you will be required to pay for the repair before we instruct the manufacturer to proceed.
Warranty Information
Under consumer laws in the UK, consumers are entitled to a free of charge repair & depending on the circumstances may be entitled to a replacement, discount or refund, of defective goods or goods which do not conform with the contract of sale. These rights are in-line with manufacturer guarantees and vary between products beginning from the date of delivery of the original goods. Additionally, issuing a replacement is something that occurs under the original agreement. It does not mean that you receive a new warranty. Therefore, it is important to be aware that your original warranty will expire on the original purchase.